How Secret Recording Uncovered a £28m Timeshare Scheme

It has been described as a major scams of its kind in the United Kingdom.

In all 14 people have been found guilty for their role in a £28m scheme to swindle more than 3,500 timeshare holders.

The affected individuals were keen to get out of decades-old vacation property deals and tried to find assistance.

A large number were aged between 60 and 80. Over 500 of them parted with over £10,000, and one paid more than £80,000.

Those victimized were faced high-pressure sales meetings extending for six hours. They were financially worse off, owning worthless fake "points" and remained locked into expensive timeshare contracts they could no longer use.

The Business At the Heart of the Fraud

The company at the core of the scam was Sell My Timeshare (SMT). They collected customers' funds to finance the owners' luxurious standard of living of prestigious schooling, millionaire mansions and personal aircraft.

The man at the head of the firm, Mark Rowe, was handed a seven-and-half year jail time in January for deceptive scheme.

On Friday, his wife another individual was one of the final three to learn their fate.

She received a two-year deferred imprisonment at the London court after pleading guilty to financial crime.

It has been a long time coming and signifies a major victory for the victims who came forward, the police and prosecutors.

How the Probe Was Initiated

The initial awareness of the firm was in the that particular year. The role involved in the research department of a news organization, creating current affairs shows.

A colleague noted that his mother had assumed the rights of a timeshare apartment in a European resort and, after long-term use, had commenced searching to terminate the contract.

It's worth mentioning how widespread timeshares had evolved with British holidaymakers in the last decades of the 20th century.

Vacation properties enabled individuals to use the identical property each season, or trade their vacation periods with fellow investors who had units in different locations. About 600,000 holiday enthusiasts accepted that opportunity.

The initial boom was linked to a numerous reports about dishonest operators deceptively promoting properties. They became a staple on investigative broadcasts.

The common holiday ownership agreement tied investors in for long periods.

In that period, those owners who had enjoyed their guaranteed place in the resort for a long time were ageing, and many were attempting to say farewell to their vacation investments.

Some had declining mobility and were unable to visit their units. Others just felt they'd achieved their goals from them. And others had deceased, in many cases bequeathing their loved ones to assume the deals - including their regular contributions and maintenance fees.

The Undercover Operation Develops

It was at this point the relative had ended up. She looked online for answers and found SMT, a business whose online presence promised to terminate her contract.

But, having submitted funds and arranged an appointment with them, her family had doubts.

Further research showed hundreds of people reporting they had submitted funds and achieved no result from the service. Actually, they had lost money. Substantial amounts.

The reporting group began investigating what was occurring. It quickly became clear that there were dubious individuals operating in the vacation property industry.

One lawyer had many grievance cases aiming to litigate against the company.

We spoke to individuals who had used the firm and they collectively described identical situations. They thought the company would buy their property from them but when they went to a consultation (for which they made an advance payment) they were told there was no potential buyers.

Rather, they were encouraged - indeed pressured - to commit further cash acquiring "the firm's incentive scheme", linked to the business's umbrella group, the overarching entity.

The nature of these rewards was somewhat vague. They seemed similar to a form of credit, providing cheaper vacations and services and consumer discounts.

And they were seemingly "exchangeable with other owners, at a future date.

Paying cash at the time would produce an long-term benefit that would cover the company's charges and result in the property owner ahead financially, freed at last from their burdensome deal.

Too good to be true? Certainly, that proved correct.

A 'Deceptive Tactic'

Based on these descriptions were accurate, this was a major deception.

The technique is termed a "misleading sales."

A business - here SMT - "lures the client by marketing a specific service and then state it cannot be provided, steering the customer towards an alternative, lesser offering.

That's illegal. Equipped with all the accounts we had collected, we presented the rationale to discreetly video one of the firm's consultations.

Such an operation demands time, effort, and clear arguments for why this is the exclusive approach to collect the information necessary to prove wrongdoing.

Once authorized, our limited crew arranged a consultation with one of the company's representatives in the location.

Acting as a member of the public wanting to help his mother out of her timeshare contract|holiday ownership agreement

James Miles
James Miles

A software developer and tech journalist with over a decade of experience covering emerging technologies and digital innovations.